Refund policy

We have a 7-day return policy, for "NEW" items, which means you have 7 days after receiving your item to request a return. Be sure to ONLY purchase items that you know you want, we are not a large on-line retailer, and as such, multiple returns will be assessed a restock fee up to 35% of the purchase price.

DAMAGES AND ISSUES
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

RETURNS
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need proof of purchase. 

To start a return, you can contact us at contact@timbersedgeknives.com or if you sign up for an account there is an automated system to help generate a return.

If your return is accepted, you will need to send the item to the following address; TEK P.O. BOX 1053, Bixby, OK 74008

Items sent back to us without first requesting a return will not be accepted and return shipping to the customer will be at their expense. Once the item is received, it will be evaluated for condition and possible restock fee's,. once evaluated customer will be issued a refund to their original payment method. If the item is determined to be in different condition other than sold, and or items are missing, the item can be returned to the customer at their expense, or the refund can be issued minus the restock fee.

"USED and OPEN" items, are NOT ELIGIBLE for returns / refunds and are sold strictly "AS IS".

You can always contact us for any return question at contact@timbersedgeknives.com.

Exceptions / non-returnable items
Certain types of items cannot be returned, like Open Box, Custom Products (such as special orders or personalized items), Consignment Items and USED Items. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be refunded on your original payment method, processing can take 3-10 days depending on the financial institution and this processing time is out of our control. If more than 15 business days have passed since we’ve approved your return, please contact us at timberokc@gmail.com.